❓ Frequently Asked Questions - GroupGuard
Answers to the most common questions about managing groups in TaskFlow AI.
🚀 Getting started and using
Does the bot really read all my messages?
No. The bot doesn't store message content. It reads in real-time, analyzes, and immediately forgets the text itself. It only stores metadata: who sent, when, message type.
Do I have to give the bot admin permissions?
Not required. Without admin the bot still:
- Builds user profiles
- Shows statistics
- Tags admins on spam
With admin, it can act on its own (delete / remove).
How long does it take for the bot to "learn" the group?
- Within minutes — starts seeing messages
- Within hours — builds basic profiles
- Within 7-14 days — understands behavior patterns and accurate spam detection
What happens if I add the bot in the middle of group activity?
It starts collecting data only from the moment of joining. Old messages stay private (and that's a good thing).
🛡️ Protection and spam detection
How does the bot detect spam?
A combination of rules + AI:
- Rules — links right after joining, message duplication, blocked prefixes
- AI — message content itself (promotions, gambling, etc.)
- Global database — if the number is known as a spammer in hundreds of other groups
The bot removed a real member by mistake — what do I do?
- Go to the log ← find the action
- Click "Undo" — it'll send a re-invite
- Add them to the whitelist for future prevention
- Report the error — it trains the AI
Do spammers know there's a bot?
The messages the bot sends are signed with your name. But it doesn't reveal what it knows or how it detects. Most spammers just leave fast after the first removal.
I have a very large group (1000+ members) — will it work?
Yes. The bot was designed for up to 10,000 members in a group. For large groups we recommend:
- Protection level: strong
- Enable global database
- Admin tagging mode instead of auto-removal (fewer mistakes)
💰 Billing and plans
How are active members calculated?
Active member = sent at least one message in the last 30 days. A quiet person isn't counted.
Is there a limit on the number of groups?
| Plan | Groups | Active members |
|---|---|---|
| Trial | 1 | 100 |
| Starter | 5 | 1,000 |
| Business | 25 | 10,000 |
| Enterprise | unlimited | unlimited |
What happens if I exceed the limit?
You get a notification. We don't block — we give you 7 days to upgrade. After that, "new" groups go into view-only mode.
Can I cancel anytime?
Yes. Immediate cancellation, no penalty. You only pay for the days you used in the current month.
🔒 Privacy and security
Is my information encrypted?
Yes. Encryption in transit (TLS 1.3) and at rest in the database (AES-256). Servers in Israel and the EU.
Who sees my data?
Only you and the team you've added. TaskFlow staff don't see content in your groups, only service data (performance, errors).
Is it compliant with privacy law?
Yes — compliant with the Israeli Privacy Protection Law, GDPR (Europe), and CCPA (California). DPAs available on request.
Can I delete a specific person's data?
Yes. In the profile ← "Delete permanently". Everything is deleted within 24 hours, including from backups.
🔧 Technical issues
The bot isn't responding — what do I check?
Check 1: AllChat connection
- Settings ← WhatsApp connections ← green status?
- If not — reconnect
Check 2: Bot status in group
- Bot still in the group?
- Bot still admin (if required)?
Check 3: Is GroupGuard enabled?
- Groups tab ← green toggle?
Check 4: Recent log
- Log tab ← see activity in the last hour?
- If everything's red — there's a fault. Contact support.
"Scan groups" isn't finding the new group
- Make sure the bot is there and you've sent a message in the group
- Wait 2 minutes and try again
- If still not — contact us
The statistics look wrong
- Refresh the page (Ctrl+F5)
- Check that you're looking at the right time range (top filter)
- Data updates every 5 minutes — not full real-time
🤝 Sharing and team
How do I add a team member?
Settings ← Team ← Invite member. They'll get an email with a join link.
Are there different permission levels?
Yes:
- Owner — everything
- Admin — everything except billing
- Manager — group settings + viewing
- Viewer — view only
🌐 Advanced
Is there an API?
Yes, for Business and Enterprise plans. Full docs at docs.taskflow-ai.com/api.
Webhooks?
We support webhooks for every event (spam detected, member added, etc.). Sent to your URL in real-time.
CRM integrations?
Support for HubSpot, Salesforce, Monday, and Zapier. Pass leads directly from the group to the CRM.
📞 Support
Didn't find an answer?
- 💬 Chat on the website — response within 30 minutes (business hours)
- 📧 support@taskflow-ai.com — within 24 hours
- 📱 WhatsApp — via the link on the website
- 🎓 Weekly webinar — every Monday 8 PM, register here